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Lormar
Frequently Asked Questions
Everything you need to know about orders, shipping, returns and Gift Cards on our online shop.
Orders & shipping
Ordering on lormar.it
From registration to payment methods, all the way to tracking your parcel: here are the answers to the most common questions about shopping online.
Do I need to be registered to shop on the online store?
No, registration is not mandatory. You can also complete your order as a guest, entering only the details needed for invoicing and delivery.
What payment methods are accepted?
You can pay with PayPal, credit card, bank transfer, Klarna, Satispay, Apple Pay or Amazon Pay.
How can I check the status of my order?
If you're registered on the site, log in to your account to see the list of orders you've placed and their status.
When is my order shipped?
We prepare shipments within two business days. For payments by bank transfer, products are shipped after payment is confirmed. Orders placed on Saturdays, Sundays or during holidays are processed from the next available business day.
What are the delivery times for my parcel?
The courier generally delivers within one to three business days, depending on the destination.
If I'm on holiday, how can I arrange delivery of my parcel?
Within Italy, you can receive your order while on holiday without any issues. If you're abroad, you can request a delayed shipment by leaving a note when placing your order, or by contacting Customer Service.
How can I check the status of my shipment?
You'll receive an e-mail with the parcel's tracking details. If you can't find it, check your Spam folder, or log in to your account or contact Customer Service.
Returns & exchanges
Exchanging or returning a product
If an item isn't quite right, here's how to proceed, whether you have a registered account or checked out as a guest.
How can I change the size or colour of the product I received?
If you received an incorrect product, ordered the wrong size, or aren't satisfied, you can make a return directly online from your account, or by contacting Customer Service.
Can I make an online return even if I'm not registered on the site?
If you're not registered, please contact Customer Service to proceed with the return of the product you received.
I'm registered on the site — what do I need to do to make a return?
Log in to your account and select the order containing the product you want to return, then select "RMA" at the top right. Choose the product, fill in the required fields and indicate whether you'd prefer an exchange or a refund. You can only return new, unworn products. If you run into any difficulty, contact Customer Service.
Gift Card
Buying and using a Gift Card
How it works, how long it's valid, and how to gift it: everything about the Lormar Gift Card.
What is a Gift Card?
It's a discount code of a preset amount that allows you to make purchases on lormar.it.
How does the Gift Card work?
You purchase it directly on the online shop: once payment is completed, the Gift Card is sent by e-mail to the address provided at checkout.
Can I buy the Gift Card for myself?
Of course: simply enter your own e-mail address in the recipient field.
What does the person I gift the Gift Card to receive?
The recipient receives an e-mail with an identification code entitling them to a discount equal to the Gift Card's value. You can add a personalised message that will appear in the e-mail.
Can I send the Gift Card on a different day from when I purchased it?
Yes, at checkout you can set the date and time when the e-mail with the Gift Card should be sent.
Does the Gift Card amount need to be spent on a single purchase?
No, you can use it across multiple purchases on lormar.it until the balance is used up.
Can I also use the Gift Card on promotional or sale items?
Yes, the Gift Card is valid on all products in the online shop.
Can I use discount codes I already have while paying with a Gift Card?
Yes, you can combine a discount code with payment via Gift Card.
How long is the Gift Card valid for?
It's valid for 365 days. Three days before it expires, you'll receive an e-mail reminder to use your remaining balance.
Who can use the Gift Card?
Anyone in possession of the code can use it to make purchases on lormar.it.
For any questions about using the Gift Card, our Customer Service is at your disposal.
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